Purchasing of AMAZON Products (indicated by a 'View Now On Amazon' under the product buy button

1. How does purchasing through your website work?

   • Answer: When you click on the "View Now On Amazon' under the product button in our website, you'll be directed to the respective product page on Amazon where you can complete your purchase securely. We facilitate a seamless shopping experience by providing direct links to these trusted retailers.

2. Why do you send customers to external websites for purchases?

   • Answer: We partner with leading online retailers like Amazon to offer you a wide selection of products. By directing you to these platforms, we ensure that you have access to a diverse range of products, competitive prices, and reliable shipping options.

3. Are the prices and product availability on your website the same as on the external platforms?

   • Answer: Prices and product availability may vary between our website and the external platforms we link to. We strive to provide accurate and up-to-date information, but we recommend checking the product listing on the external platform for the most current details.

4. Do I need an account with Amazon to make a purchase?

   • Answer: Yes, you'll need an account with the respective platform to complete your purchase. If you don't have an account already, you can easily create one during the checkout process.

5. What happens after I click the "View Now" button and am redirected to the external platform?

   • Answer: Once you're redirected to the external platform, you can proceed to add the item to your cart and complete the purchase as you would on any other online shopping website. Your transaction will be processed securely through the external platform's payment system.

6. Do you handle customer service inquiries or returns for purchases made through your website?

   • Answer: No, we do not handle customer service inquiries or returns for purchases made through external platforms. For any questions or concerns regarding your order, including shipping, returns, or product inquiries, please contact the customer support team of the respective platform directly.

7. Is my personal information secure when I make a purchase through your website?

   • Answer: Yes, your personal information is secure when you make a purchase through our website. We prioritize the protection of your data and only provide direct links to trusted and reputable online retailers with robust security measures in place.

8. Can I still use my Amazon Prime or other platforms benefits when purchasing through your website?

   • Answer: Yes, you can still enjoy the benefits of Amazon Prime, Etsy Plus, or any other membership programs when making purchases through our website. Simply log in to your account on the external platform to access your membership benefits.

These FAQ questions aim to provide clarity and guidance to our customers regarding the process of purchasing products through our website and being redirected to external platforms.

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Purchasing of BINKII Products (indicated as Add to Cart, Buy Now Button)

1. How do I place an order on Binkii.com?

To place an order:

1. Browse our website and select the products you want.
2. Click on the item to view details, then click "Add to Cart."
3. When you’re ready, click on the shopping cart icon and select "Checkout."
4. Follow the prompts to enter your shipping and payment information.
5. Review your order and click "Place Order" to complete your purchase.

2. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• Apple Pay
• Google Pay

3. Is my payment information secure?

We use Stripe to handle all payment transactions, and Stripe employs robust security measures to ensure your payment information is protected:

• Encryption: Stripe uses advanced SSL (Secure Sockets Layer) encryption to safeguard your payment data during transmission. This means your information is securely encrypted and protected from unauthorized access.
• Tokenization: Stripe converts your payment details into unique tokens, so your actual payment information is not stored or transmitted. This helps minimize the risk of fraud.
• PCI Compliance: Stripe adheres to PCI-DSS (Payment Card Industry Data Security Standard) requirements, ensuring the highest level of security for handling payment information.
• Fraud Detection: Stripe uses sophisticated fraud prevention tools to detect and prevent suspicious activities, adding an extra layer of protection against unauthorized transactions.
• Regular Security Audits: Stripe undergoes regular security evaluations to maintain the highest standards of payment security                                                                             

    4. Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within a short window after purchase. Please contact our customer service team as soon as possible by filling out the contact form from our website to check if changes can be made.

5. How will I know if my order has been received?

After placing your order, you will receive a confirmation email with your order details. If you don’t receive this email, please check your spam or junk folder, or contact us for assistance.

6. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number and link to track your package.

7. What are your shipping and delivery times

Our standard delivery time typically falls within the range of 2 to 3 weeks. Please keep in mind that on rare occasions, there might be delays in shipment which could extend this timeframe. You may track your items in real time using: https://binkii.com/pages/tracking

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping costs and delivery times for international orders vary depending on the destination.

9. What is your return and exchange policy?

For detailed instructions on how to return or exchange an item, please visit our Returns & Exchanges page.

10. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 5 days of receiving your order. Provide your order number, photos and details of the issue, and we will assist you with a resolution. Please visit our Returns & Exchanges page for details.

11. How can I contact customer service?

You can reach our customer service team by emailing to support@binkii.com. Our team is available Monday to Friday, 9 AM to 5 PM to assist you.

12. Taxes, duties or custom fees

Customers are responsible for any taxes, duties, or customs fees that may be applicable to their order. These charges are not included in the cost of the items or shipping fees, and they vary depending on the destination country. We recommend checking with your local customs office or tax authority for information on potential additional charges before placing your order.