Return & Exchanges Policy

1. Eligibility for Returns

• Returns are accepted only within 7 days of the delivery date.
• Items must be returned in their original, unworn condition with all tags and packaging intact.
• Returns are only accepted for defective or damaged items. We do not accept returns for items ordered in the wrong size.

2. Return Process

• To initiate a return, contact our customer service team to request a Return Authorization Number (RAN) and a shipping address. 
• Clearly write the RAN on the return package. Returns without a RAN will not be processed.
• Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

3. Inspection and Refund

• Returned items will be inspected upon receipt. Only defective or damaged items that meet our return criteria will be eligible for a refund.
• Refunds will be processed to the original payment method or via Paynow within 30 business days after the returned item is received and inspected.
• Shipping and handling fees are non-refundable.
• Items purchased through Amazon are subject to their respective return policies. Please contact Amazon directly to initiate returns. 

4. Exchanges

• We do not offer exchanges. 

5. Non-Returnable Items

• Items purchased at a discount, clearance items, and items damaged due to misuse are non-returnable.
• Items purchased through third-party sellers or partners are subject to their respective return policies.

6. Contact Information

• For return requests or questions regarding this policy, please contact our customer service team at support@binkii.com

Thank you for your cooperation.